Supporting Clients and Their Families

We provide at-home care for adults, young people, and children living with complex care needs. Talk to us about how we can tailor your care package.

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For us, it's personal

Superior Healthcare is a family-run organisation, founded by our CEO, Stewart Thorp.

Stewart founded Superior Healthcare following his experience of organising at-home care for his younger brother, Alex, who suffered a traumatic brain injury in a major road traffic accident at the age of 11.

When trying to organise at-home care for Alex, Stewart saw the need for a specialist provider that could seamlessly fit high-quality care into their family life.

How we can help

Whether you’re looking for day or night care, 24-hour nursing, or a smaller care package to support you at specific times, Superior Healthcare can help.

Types of care

Day or night care
24-hour care
Student care
Live-in care

Who do we support?

Our team of specialist support workers, healthcare assistants, and registered nurses – including paediatric nurses – supports children, young people, and adults living with conditions including:

Long term ventilation

Tracheostomy care

Stoma care

Spinal muscular atrophy

Motor neurone disease

Rehabilitation

We strive to achieve successful rehabilitation outcomes where possible for people following a life-altering incident.

We take pride in knowing that the quality of our service has led to a reduction of care required by the people we support, for example when we can complete an independent living trial for a person with an acquired brain injury.

How we arrange at-home care

When you choose Superior Healthcare to support you or a loved one, we will work with you to create a care package that is centred around your personal needs and circumstances.

We will appoint a Nurse Manager with the skills and experience to oversee your care. It’s important to us to handpick a team of experienced healthcare professionals who will help you keep doing the things you love.

Before providing your care, we will agree on a support plan, including defining your goals for our service – which we will use to review and measure our performance.

Reviews are ongoing but formal reviews are completed quarterly with you and everyone involved in providing your care package.

Handpicked team

We will handpick and train an experienced team that can support your clinical needs and are a good personality match.

Meet and greet

We will introduce you to your team of healthcare assistants and/or nurses through a meet and greet.

Evolving care

Your Nurse Manager and expert team will identify changes in your health, circumstance, and personal goals, and evolve the care they provide, ensuring you are always fully supported.

Ezra's story

This is Ezra, he seven years old and was born with spinal muscular atrophy type 1. He loves space and can tell you what Saturn’s rings are made up of. At school, he enjoys playing with his friends.

He has a PEG feeding tube because he cannot swallow and he wears a back brace to hold him in a seated position in his wheelchair.

Ezra has nursing care around the clock – a team of paediatric nurses provide support so he can go to school and support him at night while his parents are asleep.

Training our specialist team

From our CEO’s experience of finding care for his brother, we understand the challenges of having a care team working in your home. That’s why our learning and development team will create training that is specific to your or your loved ones’ care needs, based on your care needs assessment with one of our nurse managers.

Although our team are experienced, we know that what works for one person may not work for another. Our teams are trained to support every individual’s unique care requirement.

The importance of working together

From our experience providing care, we have learnt that having care in your own home is a two-way street.

As a family, Stewart and his father Charles found that if they wanted a team of high-quality care professionals who they liked and got on with, they had to provide a fantastic working environment.

This isn’t always easy, and we are used to working with clients who have had to make significant adjustments to their home and lifestyle following a life-changing incident or diagnosis. Often, this can create a new and unfamiliar home situation that is far from ideal.

We will work with you and support you to make the best of your situation, so that the care team feel as welcome as possible.

Superior Healthcare have supported many families by working with external parties to ensure they have the right equipment, including hospital beds, hoists and mobility aids. We have also helped improve the home and working environment for our clients, including by providing items like comfortable chairs and desks for the care team to work from during the day, and low-level lighting to promote a sensible night-time environment, which will help the care team to work while you are asleep.

Get in touch

The best way to learn more about our complex care services is to get in touch!

If you’re considering switching providers, we can assist you.

Fill out the form, and a member of our team will promptly contact you. Alternatively, you can call us at 01227 774873.

Client and Family FAQs

Superior Healthcare collaborates with healthcare professionals, multidisciplinary teams, therapy providers, and community support services.

We are committed to ensuring you and your loved one receive robust and high-quality care, tailored to unique needs and personal preferences.

We work with everyone involved in providing your care, including:

Families
Schools
Hospitals
Funding bodies
Social workers
Case managers
Solicitors
Healthcare professionals

We support people who require a range of clinical interventions, including:

People who have a tracheostomy
People who use a ventilator (BiPAP/CPAP)
People who require seizure management
People who need support to take medications
People who require full moving and handling support
People who require support with personal care, including continence care
People who require positive behaviour support

Don’t see your intervention here? We support a broad range of people. Call us at 01227 774873.

Superior Healthcare is regulated and rated ‘Good’ by the Care Quality Commission.

We have up-to-date safeguarding and whistleblowing policies and deliver regular training to all members of our team.

Many individuals and families have questions about funding at-home care. Superior Healthcare supports people and their families who are self-funding their care or using a personal health budget.

We are commissioned by integrated care boards (ICBs), NHS clinical commissioning groups, local authorities, case managers and solicitors including Court of Protection deputies.

Care is either commissioned directly by the ICB, local authority or case manager or chosen by a client who receives a personal health budget (PHB), direct payment, or manages their won settlement.