Partnering With Case Managers

When commissioning Superior Healthcare to provide at-home complex care, we will appoint a Nure Manager with the skills and experience to oversee the care package.

It’s important to us to handpick a team of experienced healthcare professionals who can assist our clients get the most out of life and continue doing the things they enjoy.

The level of care is collaboratively planned with everyone involved in a client’s care. We work with case managers and professional partners to create a robust care package, that works for everyone, with the clients’ needs, wants and goals at the centre.

• We will allocate a Nurse Manager who will oversee the care package.
• Before providing care, we will agree on the plan for the support that we will provide including defining the clients’ goals and outcomes for the service – which we will use to review and measure the performance of our nurse-led service. Reviews are ongoing but formal reviews are completed quarterly.
• As well as introducing experienced support workers and/or nurses from our established team to you, we will recruit and train others who match the client’s personality and clinical care needs.
• The Nurse Manager will guide and oversee the care provided by our complex care-trained healthcare assistants and support workers.

We work with individuals throughout their lives, on a long-term basis. Along the way, our Nurse Manager and expert clinical team will identify changes in the client’s health, needs and personal goals or lifestyle and evolve the care they provide.

Our team of specialist carers, support workers, and nurses – including paediatric nurses – support people with conditions such as:

• Acquired brain injury
• Traumatic brain injury
• Cerebral palsy
• Huntingdon’s disease
• Motor neurone disease
• Parkinson’s disease
• Spinal injury
• Stroke
• Multiple learning disabilities
• Epileptic conditions
• Spinal muscular atrophy

Nurse managers identify client-specific training requirements at the care needs assessment and work with our in-house training and development team to deliver specialist, client-specific training.

We train teams of carers, support workers, registered nurses and children’s nurses, to support children, young people, and adults living with ongoing conditions, such as people who:

• Have a tracheostomy and/or ventilator (BiPAP/CPAP) and require support to maintain a clear airway
• Require seizure management and rescue medication such as Buccal Midazolam (and Rectal Diazepam if required)
• Use a suction or cough assist device
• Need support to receive medication, nutrition, and hydration via gastrostomy tube
• Require assistance with personal care including continence care
• Need assistance with medication administration
• Require bowel management following a spinal injury
• Need positive behaviour support to live safely

Renowned across the South East, our training programmes are extended to private hospitals, hospices, and care settings.

Superior Healthcare employs a team of trained carers, support workers and nurses including children’s nurses who are recruited to meet our clients’ individual needs.  We complete stringent pre-employment checks as well as providing comprehensive induction and ongoing training:

• We apply for Enhanced DBS checks for all members of our care team and complete annual update checks via the DBS Update Service.
• We verify employees’ complete career history and obtain employer references covering at least the past three years’ employment.
• We provide comprehensive induction programmes which are delivered in our classroom locations and facilitated by our team of experienced and qualified trainers.
• Our team members take part in ongoing training and continuing professional development opportunities, including Level 2/3 Diplomas in Health and Social Care.
• We proactively support employees – every member of the Superior Healthcare team has access to a comprehensive Employee Assistance Programme, with additional wellbeing support offered by our in-house wellbeing team.

As an employer, we support our care team as much as we possibly can, to retain experienced care professionals and build successful, resilient team members. Our employee wellbeing team, employee benefits and an increase in the number of face-to-face supervisions have all helped to ensure our care team enjoys the work they do.

These efforts have increased employee retention, meaning a growing number become long-standing members of our clients’ teams.